Issues

Reliability‐based analysis of service recovery

Jacob V. Simons, Jr
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A new forecasting model for the diffusion of ISO 9000 standard certifications in European countries

Fiorenzo Franceschini; Maurizio Galetto; Giovanni Giannì
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Influencing the future of TQM: internal and external driving factors

Rodney McAdam; Joan Henderson
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Strategic orientation and financial performance of firms implementing ISO 9000

Efthalia Dimara; Dimitris Skuras; Kostas Tsekouras; Stavros Goutsos
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Comparison of two process capabilities by using indices Cpm: an application to a color STN display

Jann‐Pygn Chen; K.S. Chen
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Warranty cost estimation of a multi‐module product

D.K. Manna; Surajit Pal; A. Kulandaiyan
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