Issues

Special Issue: Integrating Lean and Six Sigma for achieving and sustaining operational and service excellence. Guest Editor: Jiju Antony

Six Sigma, quality management systems and the development of organisational learning capability: Evidence from four business process outsourcing organisations in India

Ashish Malik; Stephen Blumenfeld
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Multi‐faceted views on a Lean Six Sigma application

Marcus Assarlind; Ida Gremyr; Kristoffer Bäckman
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Critical success factors for Lean Six Sigma programmes: a view from middle management

Graham Manville; Richard Greatbanks; Radica Krishnasamy; David W. Parker
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Lean Six Sigma in a service context: A multi‐factor application approach in the telecommunications industry

Alexandros G. Psychogios; Jane Atanasovski; Loukas K. Tsironis
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A conceptual model for the successful deployment of Lean Six Sigma

Roger John Hilton; Amrik Sohal
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Application of Six Sigma DMAIC methodology in a transactional environment

Jiju Antony; Anmol Singh Bhuller; Maneesh Kumar; Kepa Mendibil; Douglas C. Montgomery
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Lean production supply chain management as driver towards enhancing product quality and business performance: Case study of manufacturing companies in Malaysia

Arawati Agus; Mohd Shukri Hajinoor
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Guest editorial

Guest editorial

Jiju Antony
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