Issues

Lean Six Sigma for public sector organizations: is it a myth or reality?

Jiju Antony; Bryan Rodgers; Elizabeth A. Cudney
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Analyzing the causes of delay in development projects by fuzzy analysis

Vahed Ghiasi; Ebrahim Kaivan; Nima Arzjani; Danial Arzjani
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Quality in bank service encounters: Assessing the equivalence of customers’ and front-line employees’ perceptions

Chrysi Alexiadou; Nikolaos Stylos; Andreas Andronikidis; Victoria Bellou; Chris A. Vassiliadis
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Modelling critical risk factors for Indian construction project using interpretive ranking process (IRP) and system dynamics (SD)

Tanmay Nitin Mhatre; J.J. Thakkar; J. Maiti
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The relationship between innovation and total quality management and the innovation effects on organizational performance

Marina Godinho Antunes; Joaquín Texeira Quirós; Maria do Rosário Fernandes Justino
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Fuzzy inference system application for failure analyzing in automobile industry

Arash Geramian; Mohammad Reza Mehregan; Nima Garousi Mokhtarzadeh; Mohammadreza Hemmati
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Assessing customer satisfaction and loyalty in the retail sector

Ana Rita Biscaia; Maria J. Rosa; Patrícia Moura e Sá; Cláudia S. Sarrico
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An empirical investigation of critical success factors influencing the successful TQM implementation for firms with different strategic orientation

Vimal Kumar; R.R.K. Sharma
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Schedule and cost overrun analysis for R&D projects using ANP and system dynamics

Sandeep Kumar; J.J. Thakkar
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Interpretive structural modeling for integrating quality management in manufacturing and service counterparts

Gaurav Goyal; Harsh Vardhan Samalia; Piyush Verma
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Structural equation modeling for validating impact of 5S implementation on business excellence of manufacturing organizations

Jugraj Singh Randhawa; Inderpreet Singh Ahuja
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Reliability analysis of CNC turning center based on the assessment of trends in maintenance data: A case study

Rajkumar Bhimgonda Patil; Basavraj S. Kothavale; Laxman Yadu Waghmode; Shridhar G. Joshi
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