...Berihun Bizuneh; Tesfu Kifle Purpose The main purpose of this paper is to identify, screen and prioritize customer requirements (CRs) for men’s denim jeans. Moreover, the effect of demographic factors on the primary evaluation criteria has been examined. Design/methodology/approach The study...

... customers’ requirements. One of the key forms of product validation is testing with a group of customers. The purpose of this paper is to introduce a graphical method of product validation based on the Kano model. Design/methodology/approach The approach is based on a proposed method for categorising...

... be contacted at: arashshahin@hotmail.com © Emerald Group Publishing Limited 2013 Customer requirements Customer service management Kano model Typology Evaluation table The assessment of customer desires has been gaining more and more importance since businesses have to deal...

...Michael S. Garver Purpose The purpose of this paper is to put forth maximum difference scaling to more accurately identify importance scores for customer requirements, which will also allow need‐based segments to be recognized and utilized within the QFD process. Design/methodology/approach...

... in the selection of a convenient method for prioritising customer needs. © Emerald Group Publishing Limited 2004 Quality function deployment Customer requirements Service quality assurance “Mass spectator event” is the generic term used for major sporting events, music concerts, festivals...

...N. Rajam Ramasamy; V. Selladurai Quality function deployment (QFD) is a proven tool for process and product development, which translates the voice of customer (VoC) into engineering characteristics (EC), and prioritises the ECs, based on the customer's requirements. Conventional QFD evaluates...

... of PCIs. The 95 percent lower confidence limits of gp, gpk, gpm and gpmk are given in Table III. 915 If the customer's requirement for process capability index is at least 1, then from Table II and Table III the process obviously departs from the specification limit and cannot satisfy the customer's...

...Charles W. LaHay; James S. Noble Many articles have been written on how to implement total quality management (TQM) and have stated that customer satisfaction is the key to long‐term profits. However, there has been little explicitly stated concerning how a company can meet customer requirements...

... the customer’s requirements and utility with the technical structure of the system. The result is a single metric that can be used for tracking the performance of an information system and as an early signal of the system’s persistent malfunction and low quality of service. This metric can also contribute...

..., the information in the matrices of earlier designed packages is a very good starting point when new items of a product family are to be developed. Customer requirements Electronics industry Policy Process design Production planning Quality function deployment The quality function deployment (QFD...

... to provide insights to the relationships discussed in this section, and to isolate directions for further work. Consumer attitudes Customer requirements Customers Quality control Service industries Service quality Tangible factors TQM This article, third in the series, describes...