...Sheng-Hung Chen; Dariimaa Ganbat; Yu-Erh Lin Purpose This study empirically examines the impact of service quality awards and corporate governance on the financial performance of Taiwanese life insurance companies from 2009 to 2014, offering critical managerial implications. Design/methodology...

... the data from 213 manufacturing firms to test the hypotheses by structural equation modeling. Findings The results show that supplier and customer quality integration are positively related to financial performance. Supplier involvement and commitment are positively related to supplier quality...

...Mulugeta Kebede Adem; Sandeep Singh Virdi Purpose This study aims at examining the effect of total quality management (TQM) practices on the financial performance ISO 9001:2008 certified manufacturing companies in Ethiopia with a mediating role of operational performance. Design/methodology...

... broad themes which emerged from the interviews. In operational performance the operational and implementation cost will be higher for early adopters. The late adopters may enjoy the advantage in terms of improved business models. In terms of financial performance, the early adopters may see a marginal...

... performance, customer satisfaction level, operating performance, employee performance, innovation performance, society results and financial performance. Apart from analyzing the direct relationship between constructs, the main purpose of this work is also to identify all the possible mediation effects...

... by the literature. Design/methodology/approach The authors introduce an empirical study carried out on a sample of 168 service firms belonging to sectors experienced in QM and, through polynomial regression analysis, identify the nature of the relationship between QM and financial performance (return on assets...

.... Since the inception of the award, however, there has been a long‐standing controversy among industry leaders and academics on whether winning this award does enhance future financial performance and ultimately shareholders' wealth. This debate has again been recently fueled by the possible elimination...

...Dong Kyoon Yoo; Jeong Ah Park Purpose The purpose of this paper is to show how firms can enhance their service quality to increase customer satisfaction and thus financial performance? In answer to this question, four factors (i.e. employees, perceived service quality, customers, and financial...

... controversy on whether winning this award does enhance future financial performance and ultimately shareholders' wealth. Examines how Baldrige Award winners perform with respect to several accounting and financial metrics. Specifically, assesses Baldrige Award winners' financial performance relative...

... differentiation and focus strategy. If all the firms are pooled together, there is no significant difference in their financial performance indicators after a period of six years following the adoption of ISO 9000. However, if the firms are examined separately and according to their strategic orientation, those...

...Everett E. Adam, Jr; Lawrence M. Corbett; Boo Ho Rho Considers the approaches to quality improvement undertaken by organizations in Korea, New Zealand and the United States of America. Relates alternative quality improvement approaches to actual operating and financial performance. Productivity...

... Competitiveness Customer satisfaction Financial performance Operations management Performance Product quality Quality Training USA The US market gains by foreign producers have become evident in the recent past as the US has slipped into economic recession, causing a loss of jobs and a plea...