...Kuan-Thye Chan; Nik Mohd Hazrul Nik Hashim Purpose We study the effects of MCIQ dimensions on branch and customer performance, moderated by MC task differentiation and MC segment differentiation. Design/methodology/approach Data were obtained from a structured survey of a systematic random...

... the links between quality management, well-being at work and empowering leadership. Findings The results confirm that quality management improves the performance of a research laboratory and well-being at work, with managerial know-how being the key factor. Originality/value Organizational...

...Francis Kamewor Tetteh; Benjamin Nyantakyi; Kwame Owusu Kwateng; Hannah Vivian Osei Purpose This study examined the mediation-moderation role of innovation and market dynamism in the association between total quality management (TQM) practices and the performance of small and medium-scale...

... is to evaluate the impact of social and technical Lean practices on sustainable performance (i.e. economic, environmental and social) in service organizations. Design/methodology/approach The methodology includes the analysis of global results obtained from 139 managers from the service sector. Findings...

...Mohammad A.K. Alsmairat; Jamal El Baz; Noor Al-Ma'aitah Purpose This study investigates the effects of top management commitment (TMC) and Kaizen on quality management practices (QMP) and how the latter influence the performance of Jordanian public hospitals in the aftermath of COVID-19. Design...

...Abhishek Vashishth; Bart Alex Lameijer; Ayon Chakraborty; Jiju Antony; Jürgen Moormann Purpose The purpose of this paper is to contribute to the limited body of empirical knowledge on the impact of Lean Six Sigma (LSS) program implementations on organizational performance in financial services...

...Mohammed Awad Alshahrani; Khalid Sami Husain Purpose The study seeks to examine the effectiveness of implementing the ISO 9001 quality management system (QMS) on small and medium enterprises (SMEs) performance in Saudi Arabia. It explores ISO 9001 usefulness through the dimensions of continuous...

...Noviana Nurrohmat Purpose This study aims to determine the effect of personality on professionalism. Design/methodology/approach This research was conducted in Makassar Police Office in Makassar City. The reason for conducting the research in the police officer was the low performance...

... a hybrid series–parallel system consisting of two subsystems A and B with two human operators. The performance of the system is studied using the supplementary variable technique and Laplace transforms. The various measures of reliability such as availability, reliability, mean time to system failure (MTSF...

... of construction works, which has been difficult to recognize and evaluate. Design/methodology/approach The methodology of this analysis is to collect data on the quality of construction works from the rankings of construction performance evaluations revealed by public procurement authorities. In addition...

...Paula M. Hernandez-Diaz; Jorge-Andrés Polanco; Manuela Escobar-Sierra Purpose The purpose of this paper aims to propose and validate a measurement scale for integrating performance in universities with a global and local Latin-American perspective. Design/methodology/approach This research...

...Nursyazwani Mohd Fuzi; Nurul Fadly Habidin; Sharul Effendy Janudin; Sharon Yong Yee Ong Purpose The purpose of this paper is to examine the relationship between environmental management accounting practices (EMAP), environmental management system (EMS) and organizational performance (OPM...

...) and TQM practices are widely accepted but to what extent these strategies can interact and impact the sustainability performance is unknown. The purpose of this paper is to portray the significant role of TM and TQM in pursuing corporate sustainability performance (CSP) and to investigate their integrated...

...Kaouthar Lamine; Lassaad Lakhal Purpose The purpose of this paper is to explore the link between TQM/Six Sigma practices and their impact on performance. Design/methodology/approach Based on the literature review of research that investigated the TQM and Six Sigma best practices...

... to improve the quality and reliability of the service offered, in an area that is facing performance challenges. Design/methodology/approach Independent variables average monthly temperature data (degrees Celsius) obtained from the Met Office and weekly A&E data, patient volume is analysed alongside...

...Nurul Fadly Habidin; Suzaituladwini Hashim; Nursyazwani Mohd Fuzi; Mad Ithnin Salleh Purpose The purpose of this paper is to determine the relationship between total productive maintenance (TPM), kaizen event (KE) and innovation performance (IP) for Malaysian automotive industry using structural...

... of different MSs and its effect on sustainable performance. Design/methodology/approach A review of IMS, maturity of IMS and sustainability was conducted to build the instrument used in this research. Domingues et al. (2016), Poltronieri et al. (2017), Bernardo et al. (2009...

...Yi-Fang Yang; Yahn-Shir Chen Purpose The purpose of this paper is to examine the direct and interactive effects of audit service quality and audit market concentration on performance of public accounting firms in Taiwan. Design/methodology/approach Empirical data of this study come from...

... of luxury hotels in Egypt. The authors have used six dimensions and 22 indicators of quality management, two indicators of competitive advantage that manifest the hotel’s above average financial performance relative to competitors within the study sample, and a multi-group analysis in structural equation...

.... Design/methodology/approach Emphasis is placed on a number of variables; month (time of year), performance (patients seen in less than four hours), patient volume and exploring the relationship between these variables. A deductive approach has been selected as the most appropriate for this paper...