... of the CC BY 4.0 licence. Public management Quality management Management models Improvement Public sector Over the years, the public administration and management model of public sector has moved from a “Weberian” and bureaucratic governance model to the marketized new public management...

...Svetoslav Georgiev; Gabriel Fuentes Cordoba Purpose This paper seeks to aid the ongoing debate on the supportive (total) quality management ((T)QM)–performance relationship by testing a contingency framework explaining how training and development (T&D) impacts product quality ( PQ...

... 21 01 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only ISO/IEC 17025 Accreditation Quality assurance Quality management Integrity Impartiality Critical success factors Testing laboratories Calibration laboratories DEMATEL...

... on the empirical findings, it can be deduced that quality certificates obtained from the European Foundation for Quality Management (EFQM) Excellence Model have a positive effect on firm performance. Furthermore, there is a positive relationship between IME and firm performance for both quality-certified and non...

...' perceptions of whether quality capabilities are static or developable. Following a conceptual theory-building approach, a conceptual model is proposed based on an integrative reflection on literature across quality management, organizational behavior, and psychology. Two dimensions of QM are introduced...

...Frederic Ponsignon; Gregory Bressolles; Naser Valaei Purpose This study empirically examines how digital transformation influences quality management (QM). Drawing on contingency theory, we develop a conceptual model that proposes relationships among digital transformation, QM practices and QM...

..., and packaging suppliers, across the product lifecycle, with a focus on sustainability and quality management. Design/methodology/approach A mixed-method approach was adopted. First, a systematic literature review to identify relevant Industry 4.0 enablers was performed. Second, semi-structured interviews...

... Quality standards Higher education services Internationalization Quality management The Indian Council of Social Science Research (ICSSR), Ministry of Education, Government of India File No. 02/117/2021-22/ICSSR/RP/MN Indian Council of Social Science Research, India 10.13039...

... interviews. The interviews were conducted with experts who work in companies’ quality management systems. Findings The results suggest that different risk-management methods can be applied to products regardless of their risk classification. There is a need for continuous employee training in risk...

...Samuel Koomson Purpose Strategic agility affects performance differently in different research. The conflicting views reflect a complex agility–performance association. This article provides clarification by introducing crucial but undiscovered factors, namely total quality management (TQM...

...Shreeranga Bhat; Jiju Antony; Michael Sony; Anders Fundin; Lars Sorqvist; Raul Molteni; Ida Gremyr Purpose This study investigates the alignment of quality management (QM) practices with sustainability dimensions to achieve the United Nations Sustainable Development Goals (UNSDGs) in Indian...

...Zafer Adiguzel; Fatma Sonmez Cakir; Umran Altay Morgul Purpose The research examines the impact of creativity-oriented human resources management (HRM) and quality management (QM) on firm performance, social sustainability and environmental performance, focusing on the mediating role...

... Supply chain Quality management Supplier quality integration is an established component of SCQI thinking, and attention to it has increased since companies preferred to collaborate with a limited number of strategic suppliers to reduce the operational costs of their managed supplier chains (Yu...

... be contacted at: svbonato@gmail.com 20 05 2024 03 09 2024 03 09 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only ISO 13485 ISO 9001 Quality management system Medical devices Healthcare Quality management Sustaining...

...M. Birasnav; Rinki Dahiya; Teena Bharti Purpose Schools provide high priorities to offer innovative curricular and cocurricular programs, and leaders make necessary efforts to promote enablers and overcome disablers for sustaining their innovativeness. With the background of quality management...

...Aldo Giovanni Caypa-Altare; Maria D. Moreno-Luzon Purpose The purpose of this paper is to analyse the role of quality management on the development of organisational exploration. Design/methodology/approach Partial Least Square was used on a sample of 350 companies within the Spanish organic...

.... In both cases, the implementation of a proper quality management system, such as Lean Six Sigma (LSS), has proven to be one of the keys to improving health service delivery. It combines both lean management strategies to reduce waste and involve staff within the value chain's activities, and Six Sigma (SS...

...Darwish Abdulrahman Yousef Purpose This study aims to review the current status of quality management (QM) research in Arab countries between 2001 and 2020. Design/methodology/approach The study adopted the content analysis methodology, searching through various databases and search engines...

...Rocco Palumbo; Alexander Douglas Purpose Although the debate about the interplay between quality management and organizational culture is long established, extant knowledge about their link is not consistent. This article attempts to fill such a gap by integrating current perspectives and insights...

...Nik Elyna Myeda; Shirley Jin Lin Chua; Nur Syafiqatul Aqillah Purpose This paper aims to assess the quality management (QM) principles in facilities management (FM) service delivery for office buildings. This is to create a quality culture that will enhance the performance of FM service delivery...