Issues

Special Issue: Selected best papers from the 17th QMOD-ICQSS Conference. Guest Editors: Su Mi Dahlgaard-Park, Jens J. Dahlgaard

Comprehensive quality assessment of Czech higher education institutions

Jaroslav Nenadál
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Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Gerson Tontini; Júlio Cesar da Silva; Eliane Fátima Strapazzon Beduschi; Elis Regina Mulinari Zanin; Margarete de Fátima Marcon
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Service quality and customer satisfaction in liner shipping

Kum Fai Yuen; Vinh Van Thai
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Do corporate sustainability practices enhance organizational economic performance?

Matjaž Maletic; Damjan Maletic; Jens Dahlgaard; Su Mi Dahlgaard-Park; Boštjan Gomišcek
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Learning from criticisms of quality management

Gilles Barouch; Stéphane Kleinhans
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Engaged leaders develop schools as quality organisations

Kristen Snyder
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Translating the EFQM model into the courts

Patrícia Moura e Sá; António Albuquerque
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First evidences from “lean & safety” projects

Maria Crema; Chiara Verbano; Maria Laura Chiozza
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Integration of CSR principles in quality management

Irina Frolova; Inga Lapina
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The effect of resistance in organizational change programmes: A study of a lean transformation

Jason Canning; Pauline Anne Found
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Service productivity as mutual learning

Christian Grönroos; Katri Ojasalo
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Samsung’s journey to excellence in quality

Wan Seon Shin; Chongman Kim
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The paradigm shift to Business Excellence 2.0

Bo Enquist; Mikael Johnson; Åsa Rönnbäck
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Why is it suddenly so easy to change?

Johan Lilja; Daniel Richardsson
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