...。 Ainur Kenebayeva can be contacted at: ainur88ainur@gmail.com 07 03 2024 12 06 2024 25 07 2024 18 09 2024 14 10 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Service robots Customer experience Human-robot...

..., transportation) in Europe. This approach aimed to understand the diverse perspectives on the benefits and challenges of implementing BCT in their opera Findings The results indicate mixed perceptions regarding blockchain adoption. While there are positive views on BCT’s potential to enhance customer experience...

...务机器人使用中的作用, 突显了用户信任和在人机交互中的舒适感的重要性。它还探讨了服务保证与服务机器人之间的新颖联系, 为用户中心环境中机器人性能可靠性提供了见解。 Customer experience Personal engagement Robotic safety and hygiene Customers Intentions 机器人安全与卫生 顾客体验, 个人参与, 顾客意愿 Amid ongoing global challenges, like health crises, integrating robots...

... Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Customer experience Generation Z Mental models Restaurant technology Service robot 客户体验 Z世代 心理模型 餐厅技术 服务机器人 Advances in robotics and artificial intelligence (AI) attract interest from...

...Van-Ho Nguyen; Thanh Ho Purpose This study aims to analyse online customer experience in the hospitality industry through dynamic topic modelling (DTM) and net promoter score (NPS). A novel model that was used for collecting, pre-processing and analysing online reviews was proposed to understand...

..., on this issue to generate a holistic view of customer experience. Design/methodology/approach This study analysed data from Google Reviews, TripAdvisors and Twitter, consisting of 41,914 records within a three-year span, about Komodo National Park, Indonesia. An explanatory sequential mixed method was performed...

... to combine extended customer experience with AR marketing activities to explain and predict usage and purchase intention. Design/methodology/approach The eight key factors integrated into the extended customer experience are used as environmental stimulation factors, and Wanna Kicks and FitGlasses are used...

... can be contacted at: chuhan@email.sc.edu 05 02 2019 30 05 2019 10 08 2019 05 02 2020 20 09 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Customer experience Big data analysis Airbnb online reviews...

... Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Service innovation Customer value Customer experience Customer engagement Value co-creation Technology Critical review In the service context, service innovation is a key source of creating...

... in the firm’s co-creation and co-innovation process. Leading service firms already rely on online brand communities to stay on the cutting edge. Co-creation represents a unique, strategic partnership between the firm and the customer that can enhance both the customer experience and the firm’s innovativeness...