Issues

Special Issue: Selected Papers from QUIS 10 Conference 2007. Guest Editors: Duncan Dickson, Robert Ford

Book Review

The Pricing and Revenue Management of Services: A Strategic Approach

Giuseppe Cappiello
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Manufacturers forming successful complex business services: Designing an organization to fit the market

Wayne A. Neu; Stephen W. Brown
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Alternative perspectives on service quality and customer satisfaction: the role of BPM

V. Kumar; P.A. Smart; H. Maddern; R.S. Maull
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Examining the role of service climate in health care: An empirical study of emergency departments

Claudia Steinke
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Developing operational understanding of service quality through a simulation environment

Rogelio Oliva; Michael Bean
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Internal service – barriers, flows and assessment

Robert Johnston
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Fuzzy importance‐performance analysis for determining critical service attributes

Wei‐Jaw Deng
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Editorial

Editorial

Bo Evardsson
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Guest editorial

Preface: special QUIS 10 section of the International Journal of Service Industry Management

Robert C. Ford; Duncan R. Dickson
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