Issues

Special Issue: Incorporating papers from The International Research Seminar in Service Management The La Londe Conference 2010. Guest Editors: Kiane Goudarzi, Sylvie Llosa, Chiara Orsingher

Guest editorial

The La Londe Conference 2010

Kiane Goudarzi; Sylvie Llosa; Chiara Orsingher
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Organizational pride and its positive effects on employee behavior

Matthias H.J. Gouthier; Miriam Rhein
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Paradigms in service research

Bård Tronvoll; Stephen W. Brown; Dwayne D. Gremler; Bo Edvardsson
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Exploring cross‐national differences in service innovation process and strategy in developing and developed nations

Intekhab (Ian) Alam
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Modelling customer process activities in interactive value creation

Thomas Eichentopf; Michael Kleinaltenkamp; Janine van Stiphout
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Exploring the alignment between service strategy and service innovation

Howard W. Lightfoot; Heiko Gebauer
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Modeling service friendship and customer compliance in high‐contact service relationships

Jiun‐Sheng Chris Lin; Chia‐Chuan Hsieh
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