Issues

How do you measure what you can't define?: The current state of loyalty measurement and management

Lerzan Aksoy
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Explaining why employee‐customer orientation influences customers' perceptions of the service encounter

Gabriel Gazzoli; Murat Hancer; BeomCheol (Peter) Kim
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Relative importance of satisfaction dimensions on service performance: A developing country context

Kwabena Frimpong; Alan Wilson
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Service‐dominant networks: An evolution from the service‐dominant logic perspective

Helge Löbler
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A service science approach for improving healthy food experiences

Dominik Mahr; Nikos Kalogeras; Gaby Odekerken‐Schröder
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