Issues

Special Issue: The New Frontiers in Digital Media Services. Guest Editors: Werner Kunz, Gianfranco Waish

Social Media use and value creation in the digital landscape: a dynamic-capabilities perspective

Aurora Garrido-Moreno; Víctor García-Morales; Stephen King; Nigel Lockett
View articletitled, Social Media use and value creation in the digital landscape: a dynamic-capabilities perspective
Open the PDF for Social Media use and value creation in the digital landscape: a dynamic-capabilities perspective in another window
Add to Citation Manager for Social Media use and value creation in the digital landscape: a dynamic-capabilities perspective

Testing the influence of real-time performance feedback on employees in digital services

Jonas Lechermeier; Martin Fassnacht; Tillmann Wagner
View articletitled, Testing the influence of real-time performance feedback on employees in digital services
Open the PDF for Testing the influence of real-time performance feedback on employees in digital services in another window
Add to Citation Manager for Testing the influence of real-time performance feedback on employees in digital services

The interplay of management response and individual power in digital service environments from a bystander's perspective

Ran Huang; Sejin Ha
View articletitled, The interplay of management response and individual power in digital service environments from a bystander's perspective
Open the PDF for The interplay of management response and individual power in digital service environments from a bystander's perspective in another window
Add to Citation Manager for The interplay of management response and individual power in digital service environments from a bystander's perspective

Why customers and peer service providers do not participate in collaborative consumption

Simon Hazée; Thijs Johannes Zwienenberg; Yves Van Vaerenbergh; Tine Faseur; Audrey Vandenberghe; Olivier Keutgens
View articletitled, Why customers and peer service providers do not participate in collaborative consumption
Open the PDF for Why customers and peer service providers do not participate in collaborative consumption in another window
Add to Citation Manager for Why customers and peer service providers do not participate in collaborative consumption

Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context

Kai-Yu Wang; Wen-Hai Chih; Li-Chun Hsu; Wei-Ching Lin
View articletitled, Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context
Open the PDF for Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context in another window
Add to Citation Manager for Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context

Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate

Todd J. Bacile
View articletitled, Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate
Open the PDF for Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate in another window
Add to Citation Manager for Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate

The effect of emotions, eWOM quality and online review sequence on consumer intention to follow advice obtained from digital services

Carla Ruiz-Mafe; Enrique Bigné-Alcañiz; Rafael Currás-Pérez
View articletitled, The effect of emotions, eWOM quality and online review sequence on consumer intention to follow advice obtained from digital services
Open the PDF for The effect of emotions, eWOM quality and online review sequence on consumer intention to follow advice obtained from digital services in another window
Add to Citation Manager for The effect of emotions, eWOM quality and online review sequence on consumer intention to follow advice obtained from digital services

Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions

Jan F. Klein; Yuchi Zhang; Tomas Falk; Jaakko Aspara; Xueming Luo
View articletitled, Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions
Open the PDF for Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions in another window
Add to Citation Manager for Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions

Complainers' resource investment and mobilization in digital environments using Conservation of Resources theory

Yean Shan Beh; Laszlo Sajtos; Joanne T. Cao
View articletitled, Complainers' resource investment and mobilization in digital environments using Conservation of Resources theory
Open the PDF for Complainers' resource investment and mobilization in digital environments using Conservation of Resources theory in another window
Add to Citation Manager for Complainers' resource investment and mobilization in digital environments using Conservation of Resources theory

Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform

Sam Van der Linden; Stef Nimmegeers; Kristof Geskens; Bert Weijters
View articletitled, Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform
Open the PDF for Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform in another window
Add to Citation Manager for Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform

Gamifying the digital shopping experience: games without monetary participation incentives increase customer satisfaction and loyalty

Johannes C. Bauer; Marc Linzmajer; Liane Nagengast; Thomas Rudolph; Elena D'Cruz
View articletitled, Gamifying the digital shopping experience: games without monetary participation incentives increase customer satisfaction and loyalty
Open the PDF for Gamifying the digital shopping experience: games without monetary participation incentives increase customer satisfaction and loyalty in another window
Add to Citation Manager for Gamifying the digital shopping experience: games without monetary participation incentives increase customer satisfaction and loyalty

After the revolution – new chances for service research in a digital world

Werner H. Kunz; Gianfranco Walsh
View articletitled, After the revolution – new chances for service research in a digital world
Open the PDF for After the revolution – new chances for service research in a digital world in another window
Add to Citation Manager for After the revolution – new chances for service research in a digital world