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Journal Articles

Co-creating the collective service experience

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Antonella Carù, Bernard Cova
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (2): 276–294.
https://doi.org/10.1108/JOSM-07-2014-0170
Published: 20 April 2015
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Journal Articles

Co-creating service experience practices

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Janet R McColl-Kennedy, Lilliemay Cheung, Elizabeth Ferrier
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (2): 249–275.
https://doi.org/10.1108/JOSM-08-2014-0204
Published: 20 April 2015
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Journal Articles

Service experience co-creation: conceptualization, implications, and future research directions

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Elina Jaakkola, Anu Helkkula, Leena Aarikka-Stenroos
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (2): 182–205.
https://doi.org/10.1108/JOSM-12-2014-0323
Published: 20 April 2015
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Journal Articles

Understanding and advancing service experience co-creation

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Elina Jaakkola, Anu Helkkula, Leena Aarikka-Stenroos
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (2)
https://doi.org/10.1108/JOSM-02-2015-0045
Published: 20 April 2015
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Journal Articles

The context of experience

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Melissa Archpru Akaka, Stephen L. Vargo, Hope Jensen Schau
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (2): 206–223.
https://doi.org/10.1108/JOSM-10-2014-0270
Published: 20 April 2015
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Journal Articles

Experience co-creation in financial services: an empirical exploration

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Frederic Ponsignon, Philipp Klaus, Roger S. Maull
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (2): 295–320.
https://doi.org/10.1108/JOSM-10-2014-0277
Published: 20 April 2015
View article titled, Experience co-creation in financial services: an empirical exploration
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Journal Articles

Service experiences beyond the direct use: indirect customer use experiences of smartphone apps

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Apramey Dube, Anu Helkkula
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (2): 224–248.
https://doi.org/10.1108/JOSM-11-2014-0308
Published: 20 April 2015
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Journal Articles

The co-creation experience from the customer perspective: its measurement and determinants

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Katrien Verleye
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (2): 321–342.
https://doi.org/10.1108/JOSM-09-2014-0254
Published: 20 April 2015
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