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Ronald J. Ferguson
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Journal Articles
Motivating millennials to engage in charitable causes through social media
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (3): 334–348.
Published: 10 June 2014
Journal Articles
Customer sociability and the total service experience: Antecedents of positive word‐of‐mouth intentions
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2010) 21 (1): 25–44.
Published: 16 March 2010
Journal Articles
External effectiveness of service management A study of business‐to‐business relationships in Mexico, Canada and the USA
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1999) 10 (5): 409–429.
Published: 01 December 1999
