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Journal Articles

A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research

Kristina K. Lindsey-Hall, Eric J. Michel, Sven Kepes, Ji (Miracle) Qi, Laurence G. Weinzimmer, Anthony R. Wheeler, Matthew R. Leon

Journal of Service Management (2023) 34 (5): 995–1020.

https://doi.org/10.1108/JOSM-07-2022-0229

Published: 24 November 2023

View article titled, A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research

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Includes: Supplementary data

Journal Articles

Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts

Eric J. Michel, Kristina K. Lindsey-Hall, Sven Kepes, Ji (Miracle) Qi, Matthew R. Leon, Laurence G. Weinzimmer, Anthony R. Wheeler

Journal of Service Management (2023) 34 (5): 843–866.

https://doi.org/10.1108/JOSM-06-2019-0171

Published: 17 October 2022

View article titled, Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts

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