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Keywords: AI ethics
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Journal Articles
Christoph Breidbach, Lars-Erik Casper Ferm, Paul P. Maglio, Daniel Beverungen, Jochen Wirtz, Alexander Twigg
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (4): 597–621.
Published: 20 October 2025
... resulting typology in the health service context and integrate extant literature on technology-enabled service, AI consciousness and AI ethics into the narrative. Findings This study provides a unique theoretical contribution to service research in the form of a Type IV theory. It enables future service...
