.../methodology/approach This study conducted four action research projects on the use of customer-related data for service design with industry and government. Based on these projects, a practical framework was designed, applied, and validated, and was further refined by analyzing relevant service cases...

... study design. The cases constitute two action research projects in two organisations delivering complex product systems. Findings – The paper illustrates the viability of a movement towards a solution business model based on the use of modular networks and integrated sub-supplies for complex...

... of patient co‐creation and different mechanisms through which health‐care service providers can learn from the patient. Design/methodology/approach The study is based on an action research approach. First, a development phase for patient co‐creation and learning leading to a proposed model was conducted...

... of activity based costing. We have structured the article as follows. First, we outline the action research taken as to method and models. Second, we describe the economic model based on a service map. Finally, we draw some conclusions from the use of the model. We now argue that management control...