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Keywords: Autonomy
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Journal Articles
Leadership matters in crisis-induced digital transformation: how to lead service employees effectively during the COVID-19 pandemic
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (1): 71–85.
Published: 12 August 2020
... Drawing on the input–process–outcome (IPO) framework, this research investigates the effectiveness of leadership on service employees' work performance mediated by work-related tension, autonomy, and group cohesiveness. Furthermore, this study explores moderating effects of the service provider's digital...
Journal Articles
Innovation strategy and performance of international technology services ventures: The moderating effect of structural autonomy
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2015) 26 (4): 548–564.
Published: 17 August 2015
...Professor Nelson Oly Ndubisi and Professor Rajan Nataraajan; Nelson Oly Ndubisi; Celine Marie Capel; Gibson C Ndubisi Purpose – The purpose of this paper is to investigate the moderating role of structural autonomy in the relationship between innovation strategy and performance of international...
