... Drawing on the input–process–outcome (IPO) framework, this research investigates the effectiveness of leadership on service employees' work performance mediated by work-related tension, autonomy, and group cohesiveness. Furthermore, this study explores moderating effects of the service provider's digital...

...Professor Nelson Oly Ndubisi and Professor Rajan Nataraajan; Nelson Oly Ndubisi; Celine Marie Capel; Gibson C Ndubisi Purpose – The purpose of this paper is to investigate the moderating role of structural autonomy in the relationship between innovation strategy and performance of international...