... management Health care Qualitative research Business-to-business services Service technology Customer expectations In the literature specifically addressing RS technology, very little is available that addresses the issues from a management viewpoint. Various technical reports focus on advances...

...., 2009 ; Halliday and Trott, 2010). From a service provider perspective, it would therefore be critical to understand how a company can gain access to resources that facilitate innovation. Resources Networks Service innovation Relationships Business-to-business services Service development...