Keywords: CEO
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Journal Articles
Journal Articles
Journal of Service Management (2014) 25 (2): 195–212.
Published: 14 April 2014
... lasting between 40 and 55 minutes were conducted with 25 chief executive officers (CEOs) of service companies located in Western Europe, North America, and Australia. In total, 13 difference countries were represented. Using Emerging Consensus Technique, we identified four main themes, which cause...

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