..., perceived innovativeness, relative attractiveness, and sustainability while assessing how sustainability communication – annual reports vs. social media – influences these relationships. Design/methodology/approach This research combines data from four primary sources: (1) the Norwegian innovation index...

... to the original publication and authors. The full terms of this licence may be seen at Link to the terms of the CC BY 4.0 licence . Voice assistant Artificial intelligence Service frontline (Smart) Service systems Service technology Customer experience Communication Paralinguistics Intonation...

...' role in coming up with ideas of transformative value in the service domain. Referring to the customer innovation literature (e.g. Chang and Taylor, 2016), we particularly carve out how to reach and communicate with (vulnerable) consumers with special needs in innovation processes (Johns and Davey...

...Sarah-Louise Mitchell; Moira K. Clark Sarah-Louise Mitchell can be contacted at: smitchell@brookes.ac.uk 27 10 2021 11 01 2022 02 04 2022 03 04 2022 Service interaction Communication Customer engagement Nonprofit organisation Disintermediation Conceptual...

... Services management Trust Communication Service failures Consumers often share their experiences with products and services online (Park and Park, 2013), whether those experiences were positive (“I tried this product, and I liked it”) or negative (“I visited this restaurant, and the service...

...Rohit Verma; Anders Gustafsson; Per Kristensson; Lars Witell Purpose Customer co‐creation is becoming increasingly popular among companies, and intensive communication with customers is generally seen as a determinant of the success of a new service or product. The purpose of this study...

... relationship. © MCB UP Limited 2002 Internet Communication Customer satisfaction E‐commerce Service delivery system Modelling The rapid diffusion of information and communication technology has had a pervasive impact on scale and scope of service delivery during the last past years...