... be the first to identify the measurement instrument of innovation competencies for integrated services and will expand the scope of service innovation research. Service industries Innovation Competences Communication technologies Taiwan Innovation has become a major focus of attention...

... that the customer's indirect and non‐monetary sacrifices are also considered. Retailers Advertising Communication technologies For over a month we followed a group of retailers experimenting as users of a novel mobile advertising service. When interviewing the retailers, we were surprised to find...

... Communication technologies Internet Market value Organizational performance Extensive research on e‐services exists across a number of fields. E‐services adoption (a consumer perspective) and performance outcomes (a firm perspective) constitute the two existing threads of research (Wu et al...

.... Jiun‐Sheng Chris Lin can be contacted at: jlin@ba.ntust.edu.tw © Emerald Group Publishing Limited 2006 Communication technologies Customer services quality Customer satisfaction Consumer behaviour Increases in labor costs and innovations in technology have contributed...

... and attributes with little acknowledgement of the social and cultural context of the process. The dominance of this perspective is particularly evident in theory available to explain and predict consumer acceptance of technological innovation, especially information and communication technology: the subject...