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Journal Articles

Development of industrial service offerings: a process framework

Daniel Kindström, Christian Kowalkowski

Journal of Service Management (2009) 20 (2): 156–172.

https://doi.org/10.1108/09564230910952753

Published: 24 April 2009

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Journal Articles

Contradictory spaces: negotiating virtual spaces of consumption

Angus Laing, Terry Newholm, Gill Hogg

Journal of Service Management (2009) 20 (2): 227–245.

https://doi.org/10.1108/09564230910952799

Published: 24 April 2009

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Journal Articles

Restorative servicescapes: restoring directed attention in third places

Mark S. Rosenbaum

Journal of Service Management (2009) 20 (2): 173–191.

https://doi.org/10.1108/09564230910952762

Published: 24 April 2009

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Journal Articles

Best papers from the AMA SERVSIG International Research Conference 2008

Steve Baron, Anthony Patterson, Steve Oakes, Kim Harris

Journal of Service Management (2009) 20 (2)

https://doi.org/10.1108/josm.2009.08520baa.001

Published: 24 April 2009

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Journal Articles

Emotions and stability in telecom‐customer relationships

Inger Roos, Margareta Friman, Bo Edvardsson

Journal of Service Management (2009) 20 (2): 192–208.

https://doi.org/10.1108/09564230910952771

Published: 24 April 2009

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Journal Articles

Innovation in services: present findings, and future pathways

Henning Droege, Dagmar Hildebrand, Miguel A. Heras Forcada

Journal of Service Management (2009) 20 (2): 131–155.

https://doi.org/10.1108/09564230910952744

Published: 24 April 2009

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Journal Articles

Internal branding: an enabler of employees' brand‐supporting behaviours

Khanyapuss Punjaisri, Heiner Evanschitzky, Alan Wilson

Journal of Service Management (2009) 20 (2): 209–226.

https://doi.org/10.1108/09564230910952780

Published: 24 April 2009

View article titled, Internal branding: an enabler of employees' brand‐supporting behaviours

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Journal Articles

Beyond technology acceptance: understanding consumer practice

Steve Baron, Anthony Patterson, Kim Harris

International Journal of Service Industry Management (2006) 17 (2): 111–135.

https://doi.org/10.1108/09564230610656962

Published: 01 March 2006

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Development of industrial service offerings: a process framework

Contradictory spaces: negotiating virtual spaces of consumption

Restorative servicescapes: restoring directed attention in third places

Best papers from the AMA SERVSIG International Research Conference 2008

Emotions and stability in telecom‐customer relationships

Innovation in services: present findings, and future pathways

Internal branding: an enabler of employees' brand‐supporting behaviours

Beyond technology acceptance: understanding consumer practice

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