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Keywords: Complex service systems
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Journal Articles
Katrien Verleye, Elina Jaakkola, Ian R. Hodgkinson, Gyuchan Thomas Jun, Gaby Odekerken-Schröder, Johan Quist
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (1): 34–56.
Published: 20 March 2017
... 2016 04 09 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Service-dominant logic NHS Health services Value co-creation Public services Stakeholder theory Institutional logics Service networks Complex service systems Balanced...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (4): 498–526.
Published: 03 August 2012
..., processes and decisions through the use of fuzzy logic. The paper reviews service management research streams, and takes a deeper look at the concepts of service systems and complex service systems. The paper then proceeds to discuss how systems thinking contributes to service management by proposing...
