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1-4 of 4
Keywords: Consumer behavior
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Journal Articles
Happiness blooms from within: how mindset shapes consumer happiness after experiential consumption
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management 1–23.
Published: 08 September 2025
... to the enhancement of eudaimonia and consumer happiness. Consumer happiness Growth vs fixed mindset Eudaimonia Experiential consumption Consumer behavior I want to remember it all, the good times and the bad times, the late nights, the boozing, the dancing into dawns, and all the great and not-so...
Includes: Supplementary data
Journal Articles
Gamifying the digital shopping experience: games without monetary participation incentives increase customer satisfaction and loyalty
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (3): 563–595.
Published: 20 August 2020
... the effects of digital games on consumer behavior and their underlying psychological mechanisms. Therefore, this article explores how combining games and monetary rewards impacts customer satisfaction, loyalty and word-of-mouth (WOM) intentions. Design/methodology/approach To test our hypotheses, we...
Journal Articles
The cumulative effect of satisfaction with discrete transactions on share of wallet
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (3): 310–333.
Published: 10 June 2014
... investigation were measures of intention instead of SOW. Satisfaction Longitudinal data Loyalty Consumer behavior Share of wallet Service encounters Consumer satisfaction is arguably the “primary purpose” of any service. Moreover, this philosophy has become core to marketing...
Journal Articles
Perceived risk and the consumer buying process: internet airline reservations
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (2005) 16 (4): 357–372.
Published: 01 September 2005
... with in the past literature and have been shown to shape all purchase decisions to varying degrees, and thereby influence consumer behavior (Bauer, 1960 ; Bettman, 1973 ; Chaudhuri, 1997 ; Cox, 1967 ; Cunningham, 1967 ; Mitchell, 1992, 1999). A purchase decision involves risk when the consequences connected...
