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Keywords: Contingency planning
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2010) 21 (2): 140–161.
Published: 27 April 2010
... Knowledge management Contingency planning New service development (NSD) remains among the least studied and understood topics in both the service management (Menor and Roth, 2007) and the innovation literatures (Page and Schirr, 2008). Both sets of literature call for further conceptual work...
