... commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Service innovation Pandemic Disruption Dynamic capabilities Resilience...

... a dynamic capabilities perspective, this paper empirically examines the specific process through which Social Media use translates into better performance and the capabilities involved in this process. Design/methodology/approach A research model is proposed that includes both antecedents...

... capabilities are a special type of operant resources enabling actors to conduct institutional work. Consequently, the purpose of this paper is to explore which dynamic capabilities are associated with proactively influencing service ecosystems. Design/methodology/approach Drawing on service-dominant logic...

... to selling products several times during its economic lifecycle (Sundin et al., 2009). Servitization Dynamic capabilities Business-to-business sector Pay-per-use services Product-service-systems Seizing capabilities Product companies Newly emerging technologies (e.g. digitization...

...Ville Eloranta; Taija Turunen Purpose – The purpose of this paper is to analyze how the service infusion literature explains competitive advantage through services. The four strategic management theories – competitive forces, the resource-based view, dynamic capabilities, and relational view...