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Keywords: Employee experience
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (3): 333–356.
Published: 24 April 2024
...Anders Gustafsson; Delphine Caruelle; David E. Bowen Purpose The purpose of this paper is to provide an overview of what (service) experience is and examine it using three distinct perspectives: customer experience (CX), employee experience (EX) and human experience (HX). Design/methodology...
