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Keywords: Employee performance
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2016) 27 (5): 773–797.
Published: 17 October 2016
.... Findings All the eight hypotheses are supported. ISQ has a positive effect on employee satisfaction, commitment and employee well-being, which in turn positively influence employee performance. Employee well-being also positively moderates (strengthens) the effects of employee satisfaction and commitment...
