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Keywords: Environmental sustainability
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (3): 377–399.
Published: 22 June 2012
...Rohit Verma; Jie J. Zhang; Nitin Joglekar; Rohit Verma Purpose The purpose of this study is to develop a performance measurement system of environmental sustainability in service settings and to empirically examine the relationship between the measured environmental sustainability and operating...
