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Keywords: Frontline service
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2022) 33 (2): 197–209.
Published: 25 January 2022
... and, thus, risk perceptions. Service robots Frontline service Safety Physical safety Typology Pandemic Customer health Service robots are autonomous and adaptable interfaces that interact with and deliver service to an organization's customer (Wirtz et al., 2018). Evidently...
