Keywords: Frontline service
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Journal Articles
Journal of Service Management (2022) 33 (2): 197–209.
Published: 25 January 2022
... to advance our knowledge on how to enhance service safety through the effective and strategic use of frontline service technology. In general, safety reflects a state of being protected against different sorts of damages (Conci et al., 2009). In their recent article, Berry et al...

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