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Keywords: Insurance companies
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Journal Articles
Content and measurement of productivity in the service sector: A conceptual analysis with an illustrative case from the insurance business
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1998) 9 (4): 377–396.
Published: 01 October 1998
... and financial performance while discussing the measurement issue. We will demonstrate our approach, and especially the dimensions of productivity, through a case study of the second largest insurance company in Finland, The Pohjola Insurance Group, offering the entire spectrum of insurance services. Because...
Journal Articles
Leading a Company with Vision
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1992) 3 (2): 30–32.
Published: 01 June 1992
... is about relations. © MCB UP Limited 1992 Information Insurance companies Management development Performance appraisal Personnel services ...
