... of the organization, through organizational learning and alignment. Design/methodology/approach After purposeful sampling, in-depth, longitudinal case studies of three manufacturers are presented as illustration. Per case, multiple semi-structured interviews are conducted, and insights are validated through rich...

...Rohit Verma; Mattias Elg; Jon Engström; Lars Witell; Bozena Poksinska Purpose The purpose of this study is to develop and evaluate a model for patient co‐creation and learning based on diaries for use in health‐care service development. In particular, the study aims to investigate the process...

...Karolina Wägar Purpose The purpose of the paper is to explore how frontline contact persons appropriate and use learning tools from the socio‐cultural context for learning about customers in their everyday work. Design/methodology/approach The study utilises an ethnographic‐research approach...

...Levent Altinay; Angela Roper; Markus Reihlen; Birgit Alexandra Apel Purpose Internationalization process research has conceptualized the cross‐border move of firms as a process of learning. Yet, little attempts have been made to develop a constructivist learning theory of the internationalizing...

...Jonas Matthing; Bodil Sandén; Bo Edvardsson New service development relies on the complex task of understanding and anticipating latent customer needs. To facilitate proactive learning about the customer, recent findings stress customer involvement in the development process and observations...

...Olivier Furrer © Emerald Group Publishing Limited 2004 --> Service industries Managers Learning Winning at Service: Lessons from Service Leaders is a book written by a service manager for service managers, in this respect it is very successful. It contains also...

... (full‐ and part‐time) workforce that experiences the learning effect. Two methods that account for the learning effect are analyzed along with two methods that do not consider learning effects. The schedules generated by each method are tested in a simulation of the service environment. The results...