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Keywords: Logic
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2013) 24 (4): 420–434.
Published: 02 August 2013
...Helge Löbler Purpose This article seeks to advance a novel service network perspective, based on the service‐dominant logic, designated as service‐dominant networks (SDN). Design/methodology/approach Service‐dominant logic components serve to build and describe SDN. Specifically, resources...
Journal Articles
Kristina Heinonen, Tore Strandvik, Karl‐Jacob Mickelsson, Bo Edvardsson, Erik Sundström, Per Andersson
Journal:
Journal of Service Management
Journal of Service Management (2010) 21 (4): 531–548.
Published: 10 August 2010
... logic is examined in‐depth as being the foundation of a customer‐dominant (CD) marketing and business logic. Design/methodology/approach The authors argue that both the goods‐ and service‐dominant logic are provider‐dominant. Contrasting the provider‐dominant logic with CD logic, the paper examines...
