Keywords: Management development
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Carlzon′s Moments of Truth – A Critical Appraisal

K.J. Blois
Journal: Journal of Service Management
International Journal of Service Industry Management (1992) 3 (3): 5–17.
https://doi.org/10.1108/09564239210015139
Published: 01 September 1992
... service Management development Management Skills © MCB UP Limited 1992 ...
View article titled, Carlzon′s Moments of Truth – A Critical Appraisal
Open the PDF for Carlzon′s Moments of Truth – A Critical Appraisal in another window
Add to Citation Manager for Carlzon′s Moments of Truth – A Critical Appraisal
Journal Articles

On the Service Potential of Staff in Line‐Staff Relationships

Benita E.C. Plesch, Manda Broekhuis, Karin E. Disselen
Journal: Journal of Service Management
International Journal of Service Industry Management (1992) 3 (2): 37–44.
https://doi.org/10.1108/09564239210011999
Published: 01 June 1992
... with product plans and output norms, and improvement of the information supply processes. © MCB UP Limited 1992 Job analysis Job evaluation Management development Performance appraisal The Netherlands ...
View article titled, On the Service Potential of Staff in Line‐Staff Relationships
Open the PDF for On the Service Potential of Staff in Line‐Staff Relationships in another window
Add to Citation Manager for On the Service Potential of Staff in Line‐Staff Relationships
Journal Articles

Leading a Company with Vision

B. van Bolderick
Journal: Journal of Service Management
International Journal of Service Industry Management (1992) 3 (2): 30–32.
https://doi.org/10.1108/09564239210011971
Published: 01 June 1992
... is about relations. © MCB UP Limited 1992 Information Insurance companies Management development Performance appraisal Personnel services ...
View article titled, Leading a Company with Vision
Open the PDF for Leading a Company with Vision in another window
Add to Citation Manager for Leading a Company with Vision
This Feature Is Available To Subscribers Only

or Create an Account

Close subscription notice
Close access options