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Keywords: Management theory
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (1): 21–48.
Published: 01 March 1994
... in influencing the thinking of future scholars. Business history Customer satisfaction Documentation Journal publishing Management theory New technology Process design Research Service quality Services marketing The services marketing literature is a phenomenon driven by a rapidly growing...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1992) 3 (2): 5–16.
Published: 01 June 1992
... styles Management theory ...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1990) 1 (2): 17–32.
Published: 01 August 1990
... and its utility tested through an inter‐firm comparison of 36 firms, which is described briefly. The full model is found to explain 86 per cent of the variation in profitability of the firms as measured by a profit/income ratio. © MCB UP Limited 1990 Management theory Models Organizations...
