... model of our findings in the second section of results. Service innovation Manufacturing Corporate culture Entrepreneurial orientation Championship Innovation Manufacturing industries In spite of the dominance of the service sector in developed countries and the spot light placed...

... capabilities to support their design, construction, operation and maintenance. Typical examples include aerospace and defence systems, transportation systems,medical equipment, power plants and office buildings. © Emerald Group Publishing Limited 2012 --> Industrial relations Manufacturing...

... originally appeared in Volume 21 Number 3, 2010, Journal of Service Management Outstanding Reviewer Professor Maria Holmlund Hanken School of Economics, Finland © Emerald Group Publishing Limited 2012 --> Industrial relations Manufacturing industries Value added...

... products to services in different industries. Originality/value The paper is expected to be used as a relevant source of ideas and guidance for all those interested in doing research in services strategies in manufacturing. © Emerald Group Publishing Limited 2012 Manufacturing industries...

...Anders Gustafsson; Saara Brax; Lars Witell; Phillipp Hypko; Meike Tilebein; Ronald Gleich Purpose Although performance‐based contracting (PBC) is gaining importance in manufacturing industries, corresponding research is still in its infancy. In order to provide a basis for future research...

... European survey to understand the extent to which service infusion has already deeply affected manufacturing industries and the factors influencing service infusion. Design/methodology/approach Data from 3,376 companies participating in the European Manufacturing Survey were included in an evaluation...

... be contacted at: christian.gronroos@hanken.fi © Emerald Group Publishing Limited 2010 Value added Manufacturing industries Industrial relations There are a growing number of publications on service in manufacturing. During the last three years the amount of scholarly articles has...

... This is the first paper to analyze the benefits and uncertainties of PBC in manufacturing industries systematically from an agency theory perspective. The paper further develops extant research by outlining the mechanisms of PBC and relating the benefits and uncertainties that are scattered over a broad body...

... Emerald Group Publishing Limited 2010 Services Organizational culture Business performance Manufacturing industries Germany Switzerland Product manufacturing companies increasingly exploit the financial, strategic and marketing opportunities associated with services (Martin and Horne...

.... Manufacturing industries Organizational design Strategic management Services Change management Heiko Gebauer can be contacted at: heiko.gebauer@unisg.ch © Emerald Group Publishing Limited 2010 Manufacturers of capital goods rely on services for much of their corporate profits...

... confidentiality, the real names of the companies are not disclosed. By using a multiple case approach, more robust results are possible than with a single case study (Eisenhardt, 1989 ; Yin, 2003). Manufacturing industries Services Service levels Innovation The process of NSD is generally complex...

... and reliability, the composite measure of each construct can be measured by calculating their mean values (Hair et al., 1998). The results are presented in Table I . © Emerald Group Publishing Limited 2005 Total quality management Manufacturing industries Service industries...

... Publishing Limited 2004 Services Manufacturing industries General management Organizational flexibility is related with the characteristics of the environment (Volberda, 1996). Firms should know and determine the nature of the environment they are up against in order to be able...