...@saunders.rit.edu © Emerald Group Publishing Limited 2012 Service innovation Manufacturing Corporate culture Entrepreneurial orientation Championship Innovation Manufacturing industries In spite of the dominance of the service sector in developed countries and the spot light placed on new...

...Christian Grönroos © Emerald Group Publishing Limited 2012 --> Industrial relations Manufacturing industries Value added Article Type: 2011 Awards for Excellence From: Journal of Service Management, Volume 23, Issue 1 The following article was selected...

...Christian Grönroos © Emerald Group Publishing Limited 2012 --> Industrial relations Manufacturing industries Value added Special issue on The Management of Complex Engineering Service Systems Article Type: 2011 Call for abstracts From: Journal of Service...

... . The development of service strategies in manufacturing is concerned about four dimensions (business drivers, service offerings, capabilities, and organization). © Emerald Group Publishing Limited 2012 Manufacturing industries Competitive advantage Service climate Service strategies Service...

...Anders Gustafsson; Saara Brax; Lars Witell; Phillipp Hypko; Meike Tilebein; Ronald Gleich Purpose Although performance‐based contracting (PBC) is gaining importance in manufacturing industries, corresponding research is still in its infancy. In order to provide a basis for future research...

... and complaints handling are examples of corresponding supplier practices. Christian Grönroos can be contacted at: christian.gronroos@hanken.fi © Emerald Group Publishing Limited 2010 Value added Manufacturing industries Industrial relations There are a growing number of publications...

... European survey to understand the extent to which service infusion has already deeply affected manufacturing industries and the factors influencing service infusion. Design/methodology/approach Data from 3,376 companies participating in the European Manufacturing Survey were included in an evaluation...

... This is the first paper to analyze the benefits and uncertainties of PBC in manufacturing industries systematically from an agency theory perspective. The paper further develops extant research by outlining the mechanisms of PBC and relating the benefits and uncertainties that are scattered over a broad body...

... culture Business performance Manufacturing industries Germany Switzerland Product manufacturing companies increasingly exploit the financial, strategic and marketing opportunities associated with services (Martin and Horne, 1992 ; Oliva and Kallenberg, 2003 ; Brax, 2005) and extend the share...

.... Heiko Gebauer can be contacted at: heiko.gebauer@unisg.ch © Emerald Group Publishing Limited 2010 Manufacturing industries Organizational design Strategic management Services Change management Third, research neglects how service strategy changes are interrelated with necessary...

.... Manufacturing industries Services Service levels Innovation NPD and NSD are often managed as two separate, albeit similar, processes. In NSD literature, focus has traditionally been on financial services (Scheuing and Johnson, 1989), on consumer services, and on professional service firms without any...

... and analysis, people management, and process management. The details of the content of each construct can be found in the paper by Samson and Terziovski (1999) . Total quality management Manufacturing industries Service industries The emergence of total quality management (TQM) has been...

... adjust the size of the workforce, etc. This form of short‐term focused flexible management corresponds with what Volberda (1996) calls operational flexibility. Services Manufacturing industries General management Organizational flexibility is related with the characteristics...