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Keywords: New technology
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (1): 21–48.
Published: 01 March 1994
... Limited 1994 Business history Customer satisfaction Documentation Journal publishing Management theory New technology Process design Research Service quality Services marketing The services marketing literature is a phenomenon driven by a rapidly growing population of services...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1991) 2 (3): 47–59.
Published: 01 December 1991
... logic that gives rise to service technique. © MCB UP Limited 1991 Design Service industries Service quality New technology Corporate culture ...
