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Keywords: Performance related pay
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2007) 18 (1): 70–88.
Published: 20 March 2007
... empowerment can be attained in luxury European hotels. Antonis Klidas can be contacted at: a.klidas@uvt.nl © Emerald Group Publishing Limited 2007 Employee behaviour Empowerment Hotels Training Performance related pay Management styles Since, 1980s, industry and academia have...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2004) 15 (5): 444–459.
Published: 01 December 2004
... structure and propositions. © Emerald Group Publishing Limited 2004 Customer service management Service industries Performance related pay Service management is becoming increasingly important as many organizations recognize that it is crucial to manage service elements...
