... of this study. Organizational citizenship behavior Healthcare services Frontline employees Person-centered care Shared frontline experience Patient well-being An elderly patient missed working with the flowers in his garden. The next day, I gave him a rose from the hospital gardens...

... relationships. To a healthcare literature seeking to more fully understand a person-centered care model typically delivered by a care team consisting of professionals and family/friends. And to a CEM literature in hospitality, which seeks to facilitate favorable employee–customer interactions. Connecting...