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Keywords: Physical safety
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2022) 33 (2): 197–209.
Published: 25 January 2022
... the globe. Jointly, the six roles give rise to several ideas that jointly constitute a future research agenda. Originality/value This manuscript is (one of) the first to provide in-depth attention to the phenomenon of service customers' physical safety needs in the age of service robots. In doing so...
