... Process design Service industries USA The phrase “mass customization” is becoming popular enough as a buzzword to throw aspirations on its conceptual and practical merit – one might well begin to wonder what substance,if any, lurks behind the style[ 1 ]. Is the oxymoron meaningful or obfuscating...

... considers some of the design implications of the propositions. © MCB UP Limited 1995 Organizational performance Consumer behaviour Customer satisfaction Leisure industries Operations management Perceptions Process design Quality management Service industries Service quality...

... management and employees reach organizational consensus on a service process. © MCB UP Limited 1995 Accounting industry Human resource management Methodology Operations management Process design Service quality Universities USA If service managers and employees are to be effective...

..., partnership sourcing and electronic data interchange (the extension of BPR to the supplier),performance measures or the potential for information technology (IT). © MCB UP Limited 1994 Banking BPR Operations management Organizational change Process design Strategic planning Despite...

... in influencing the thinking of future scholars. Business history Customer satisfaction Documentation Journal publishing Management theory New technology Process design Research Service quality Services marketing The services marketing literature is a phenomenon driven by a rapidly growing...