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Keywords: Resource efficiency
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (4): 494–511.
Published: 12 August 2014
... – The authors examine a cross-sectional data set consisting of 2,481 hotel sites across the US. The authors measure the performance of the operations component of eco-friendly service by operations-driven resource efficiency (ODF), and the performance of the marketing component by customer-driven resource...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (3): 377–399.
Published: 22 June 2012
... Emerald Group Publishing Limited 2012 Service co‐production Resource efficiency Environmental sustainability Performance measurement system United States of America Consumer behaviour Performance measures The impact of the service sector on energy consumption, emissions, and wastes...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (2): 5–22.
Published: 01 May 1994
... of the delivery of services which has received insufficient recognition is the management of capacity, although referred to by Collier (1987) , Rhyme (1988) and Chase and Bowen (1991) . Capacity management Coping Customer service Resource efficiency Response flexibility Service quality Strategic...
