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1-5 of 5
Keywords: Resources
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Journal Articles
Bo Edvardsson, Pennie Frow, Elina Jaakkola, Timothy Lee Keiningham, Kaisa Koskela-Huotari, Cristina Mele, Alastair Tombs
Journal:
Journal of Service Management
Journal of Service Management (2018) 29 (5): 932–955.
Published: 12 September 2018
... – that provide an analytical foundation for understanding how changes in the elements of context – space, resources and institutional arrangements – can foster service innovation. The analysis indicates emerging patterns across industries that allow exploring scenarios, grounded in emerging trends...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2015) 26 (1): 97–116.
Published: 16 March 2015
...Chris Raddats; Jamie Burton; Rachel Ashman Purpose – The purpose of this paper is to investigate which resources and capabilities are most important to enable large manufacturers undergoing servitization to develop and deliver successful services. Design/methodology/approach – A survey...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (1): 2–29.
Published: 11 March 2014
...Helena Rusanen; Aino Halinen; Elina Jaakkola Purpose – This paper aims to explore how companies access resources through network relationships when developing service innovations. The paper identifies the types of resource that companies seek from other actors and examines the nature...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2013) 24 (4): 420–434.
Published: 02 August 2013
...Helge Löbler Purpose This article seeks to advance a novel service network perspective, based on the service‐dominant logic, designated as service‐dominant networks (SDN). Design/methodology/approach Service‐dominant logic components serve to build and describe SDN. Specifically, resources...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (3): 416–439.
Published: 22 June 2012
... and simulation with choice modelling in business‐to‐business marketing, this paper operationalises some of the key aspects of S‐DLogic, most notably focusing on the constructs of value and resources. This is explored through a single case; Rolls‐Royce which provides access to a rich source of internal...
