...Kristina Heinonen; Seidali Kurtmollaiev; Line Lervik-Olsen; Cristina Mele; Sandra Streukens; Tor Wallin Andreassen Purpose The purpose of this article is to introduce and explicate the concept of responsible aging, defined as the lifelong, proactive pursuit of personal well-being in ways that also...

... Results indicate that respondents make stronger attributions of responsibility for the service performance toward humans than toward robots, especially when a service failure occurs. Customers thus attribute responsibility to the firm rather than the frontline robot. Interestingly, the perceived stability...