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Keywords: Robotic restaurants
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Journal Articles
Robotic involvement in the service encounter: a value-centric experience framework and empirical validation
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (5): 783–812.
Published: 09 June 2021
.../approach Focused on robotic restaurant businesses where robots are mainly involved in food production processes, this research utilized online customer review data and a multistage, mixed-method design for empirical examination. Automated thematic analysis was first adopted to facilitate a comprehensive...
