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Keywords: Role
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Journal Articles
Janet R. McColl-Kennedy, Hannah Snyder, Mattias Elg, Lars Witell, Anu Helkkula, Suellen J. Hogan, Laurel Anderson
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (1): 2–33.
Published: 20 March 2017
...Janet R. McColl-Kennedy; Hannah Snyder; Mattias Elg; Lars Witell; Anu Helkkula; Suellen J. Hogan; Laurel Anderson Purpose The purpose of this paper is to synthesize findings from health care research with those in service research to identify key conceptualizations of the changing role...
