... form another group of external actors that has been studied as a source of service development resources. According to Tether (2005) , service firms typically seek new technologies and intellectual property from their suppliers. Syson and Perks (2004) identified a range of intangible resources...

...Rohit Verma; Mattias Elg; Jon Engström; Lars Witell; Bozena Poksinska Purpose The purpose of this study is to develop and evaluate a model for patient co‐creation and learning based on diaries for use in health‐care service development. In particular, the study aims to investigate the process...