...Katrien Verleye; Elina Jaakkola; Ian R. Hodgkinson; Gyuchan Thomas Jun; Gaby Odekerken-Schröder; Johan Quist Purpose Service networks are inherently complex as they comprise of many interrelated actors, often driven by divergent interests. This can result in imbalance, which refers to a situation...

... of the traditionally narrow view of service. Design/methodology/approach – This conceptual paper is built upon three blocks. First, the viable systems approach is revised to highlight the survival, viability, and complexity of service systems. Second, the dynamics of service networks is discussed using...